Symantec Mail Security Microsoft Exchange – 2 Symantec Mail Security for Microsoft Exchange Deployment Guide Copyright 2005 Symantec Corporation. All rights reserved. Documentation Version 5.0 Federal Procurement: Commercial Software – Government Users are subject to the Standard License Terms and Conditions. Symantec, the Symantec logo, and Norton AntiVirus are US registered trademarks of Symantec Corporation. LiveUpdate, Symantec AntiVirus, Symantec Enterprise Security Architecture, and Symantec Security Response are trademarks or registered trademarks of Symantec Corporation in the United States and certain other countries. Windows is a trademark of Microsoft Corporation. Additional company and product names may be trademarks or registered trademarks of their respective companies and are hereby acknowledged. The product described in this document is distributed under licenses that restrict its use, copying, distribution, and compilation/reverse development. No part of this document may be reproduced in any form by any means without the prior written permission of Symantec Corporation and its licensors, if any. THIS DOCUMENT AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT, SHALL NOT BE LIABLE FOR ANY DAMAGES IN CONNECTION WITH OR RESULTING FROM THE USE OR USE OF THIS DOCUMENT. . INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE. Symantec Corporation Stevens Creek Blvd. Printed in Cupertino, CA USA
3 3 Technical Support Contacting Technical Support Symantec Technical Support maintains support centers globally. Technical Support’s primary role is to answer specific questions about product features and functions, installation, and configuration. The technical support team also writes content for our online database. The technical support team works with other functional areas of Symantec to answer your questions in a timely manner. For example, the technical support team works with Product Engineering and Symantec Security Response to provide alert services and virus definition updates. Symantec’s maintenance offerings include: A variety of support options that give you the flexibility to choose the right amount of service for any size organization Telephone and web-based support that provides fast response and the most up-to-date information Upgrade Insurance that automatically provides. software upgrade protection Global support available 24 hours a day, 7 days a week worldwide. Advanced features, including technical account management, are offered in multiple languages for customers enrolled in the Platinum Support program. For information about Symantec’s maintenance programs, visit our website at the following URL: Under Global Support, select your country or language. The specific features available may vary depending on the level of maintenance purchased and the specific product you are using. Customers with a current maintenance contract can access technical support information at the following URL: Under Global Support, select your region or language. Before contacting technical support, make sure you meet the system requirements listed in the product documentation. When you need to recover from a problem, you must also be on the computer where the problem occurred.
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4 4 When you contact technical support, get the following information: Product release level Hardware information Available memory, disk space, NIC information Operating system Version and update level Network topology Router, gateway and IP address information Problem description: Error messages and log files of problems removal was performed prior to contacting Symantec. Recent Software Configuration and Network Changes Licensing and Registration Customer Service If your Symantec product requires a registration or license key, visit our technical support website at the following URL: Under Global Support, select your region or language, and then select the Licensing and Registration page. . Customer service information is available at the following URL: Under Global Support, select your country or language. Customer service is available to address the following issues: Product licensing or serialization questions Product registration updates such as address or name changes General product information (features, language availability, local vendors) The latest information on product updates and enhancements Upgrade information Insurance and maintenance contracts Information about the Symantec Value Licensing Program Advice on Symantec technical support options
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5 5 Non-technical pre-sales questions CD-ROM or manual issues Maintenance contract resources Additional business services If you would like to contact Symantec regarding an existing maintenance contract, please contact the maintenance contract administration team for your region as follows: Asia – Pacific & Japan: Europe, Middle East & Africa: North America & Latin America: Symantec offers a comprehensive suite of services that enable you to maximize your investment in Symantec products and develop your knowledge, experience and global perspective. your business risk. Additional services available include: Symantec Early Warning Solutions Managed Security Services Consulting Services Educational Services These solutions provide early warning of cyber attacks, comprehensive threat analysis and countermeasures to prevent attacks before they occur. These services remove the burden of managing and monitoring security devices and incidents, providing rapid response to real threats. Symantec Consulting Services provides on-site technical expertise from Symantec and its trusted partners. Symantec Consulting Services offers a range of prepackaged and customizable options, each featuring assessment, design, implementation, monitoring and management capabilities focused on building and maintaining the integrity and availability of your IT assets. These services provide a full range of technical training, safety training, safety certification and awareness communication programs. For more information about Enterprise Services, please visit our website at the following URL: Select your country or language from the website index.
6 Symantec Software License Agreement Symantec Mail Security for Microsoft Exchange SYMANTEC CORPORATION AND/OR ITS AFFILIATES (SYMANTEC) WISH TO LICENSE THE SOFTWARE TO YOU AS AN INDIVIDUAL, COMPANY OR LEGAL ENTITY. YOU MUST AGREE TO ALL THE TERMS OF THIS LICENSE AGREEMENT. PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE. THIS IS A BINDING AGREEMENT BETWEEN YOU AND LICENSOR. BY OPENING THIS PACKAGE, USING THE SEAL, CLICKING THE OK OR YES BUTTON, OR OTHERWISE INDICATING CONSENT ELECTRONICALLY, OR DOWNLOADING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, CLICK I DO NOT ACCEPT OR NO OR INDICATE CANCEL AND STOP USING THE SOFTWARE. 1. License: The Software and documentation accompanying this license (collectively, the Software) are the property of Symantec or its licensors and are protected by copyright law. While Symantec continues to own the Software, you will have certain rights to use the Software after you accept this license. This license governs any releases, corrections, or upgrades of the Software that Licensor may make available to you. Except as may be replaced by an applicable Symantec license certificate, license voucher or license key (each a License Module) accompanying, preceding or succeeding this License and as may be further specified in the user documentation accompanying the Software, and the obligations associated with the use of this software are as follows. You may: A. Use the number of copies of the Software licensed to you by Symantec under the License Module. If the Software is part of a package containing multiple Software titles, the number of copies You may use may not exceed the total number of copies specified in the License Module calculated from any combination of Licensed Software Titles. Your license module must be proof of your right to make such copies. If no License Module accompanies, precedes or follows this License, you may make one copy of the Software that you permit to use on a single computer; B. Make one copy of the Software for archival purposes or copy the Software to your computer’s hard drive and retain the original for archival purposes; C. Use the Software on a network provided that you have a licensed copy of the Software for each computer that accesses the Software over that network; D. Use the Software in accordance with any written agreement between you and Symantec; and E. permanently transfer the Software to another person or entity with Symantec’s written consent, provided that you do not retain any copies of the Software and that the recipient agrees in writing to the terms of this License. You may not: A. Copy any documents printed with the Software; B. Sublicense, rent or lease any portion of the Software; reverse engineer, compile, disassemble, modify, translate, or otherwise attempt to discover the source code of the Software or create derivative works from the Software; C. Use the Software as part of an arrangement with a facility management, time sharing, service provider or service agency; D. Use an earlier version or copy of the Software after you have purchased it
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