Symantec Mail Security For Microsoft Exchange – 2 Symantec Mail Security for Microsoft Exchange Implementation Guide The software described in this book is provided under a license agreement and may be used only in accordance with the terms of the agreement. Documentation Version 7.0 Legal Notice Copyright 2012 Symantec Corporation. All rights reserved. Federal Procurement: Commercial Software – Government users are subject to standard license terms. Symantec, the Symantec logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the United States and other countries. Other names may be trademarks of their respective owners. The product described in this document is distributed under licenses that restrict its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form without the prior written permission of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED “AS IS” AND ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT ARE DISCLAIMED. LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE PERFORMANCE, PERFORMANCE OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are considered “Commercial Computer Software” and “Commercial Computer Software Documentation” as defined in the FAR and DFARS Symantec Corporation 350 Ellis Street Mountain View CA USA
3 Technical Support Technical Support Contact Technical Support Symantec manages support centers around the world. The main role of technical support is to answer specific questions about product features and functions, installation and configuration. The technical support group also writes content for our online knowledge base. The technical support group works with other functional areas within Symantec to answer your questions in a timely manner. For example, the technical support group works with Product Engineering and Symantec Security Response to provide alert services and virus definition updates. Symantec’s maintenance offering includes the following: A range of support options that give you the flexibility to choose the right amount of services for any size organization Telephone and on-site support – a website that provides quick response and up-to-date information. insurance that provides protection against automatic software updates Global support that is available 24/7 worldwide. Support is provided in multiple languages for those customers enrolled in the Platinum Support Program Advanced features including Technical Account Management Information on Symantec’s maintenance programs can be visited on our website at the following URL: Select your country or language under Global Support . The specific features available may vary depending on the level of maintenance purchased and the specific product you are using. Customers with a current maintenance contract can access technical support information at the following URL: Select your region or language under Global Support. Before contacting technical support, make sure you meet the system requirements listed in your product documentation. You should also be on the computer where the problem occurred in case the problem needs to be recreated.
Symantec Mail Security For Microsoft Exchange
4 When contacting technical support, have the following information available: Product release level Hardware information Available memory, disk space, and network card information Operating system Version and patch level Topology Network information Router, gateway, and IP address information Problem description: Errors messages and log files Troubleshooting performed before contacting Symantec Recent software configuration changes and network changes Licensing and registration Customer service If your Symantec product requires registration or a license key, go to our technical support website at the following URL: Select your region or language under Global Support, and then select the License and Registration page. Customer service information is available at the following URL: Select your country or language under Global Support. Customer Service is available to help with the following types of issues: Product licensing or serialization questions Product registration updates such as address or name changes General product information (features, language availability, local resellers) Latest information on product updates and enhancements Update insurance and maintenance contract information Symantec Value License Program information
Symantec Mail Security For Microsoft Exchange (smsmse) Fails To Display The List Of Public Folders Or Mailboxes When The Exchange Webservice (ews) Url Is Returned Incorrectly From Exchange Autodiscover
5 Advice on Symantec technical support options Non-technical pre-sales questions Issues related to CD-ROMs or manuals Maintenance contract resources Other business services To contact Symantec regarding an existing maintenance contract, please contact the Maintenance Contract Management team. your region as follows: Asia Pacific and Japan: Europe, Middle East and Africa: North America and Latin America: Symantec offers a comprehensive set of services that enable you to maximize your investment in Symantec products and develop your knowledge, expertise and global awareness that help you proactively manage your business risks. Available enterprise services include: Symantec Early Warning Solutions Managed Security Services Consulting Services Educational Services These solutions provide early warning of cyber attacks, comprehensive threat analysis and countermeasures to prevent attacks before they happen. These services remove the burden of managing and monitoring security devices and events, and ensure rapid response to real threats. Symantec Consulting Services provides on-site technical expertise from Symantec and its trusted partners. Symantec Consulting Services offers a range of out-of-the-box, customizable options that include assessment, design, implementation, monitoring and management capabilities, each focused on establishing and maintaining the integrity and availability of your IT resources. Educational Services provides a full range of technical training, security education, security certification and communication awareness programs.
6 For more information about Enterprise Services, visit our website at the following URL: Select your country or language from the site index.
7 Contents Technical Support… 3 Chapter 1 Chapter 2 Introducing Symantec Mail Security for Microsoft Exchange About Symantec Mail Security for Microsoft Exchange Server What’s new in Mail Security Components of Mail Security How Mail Security works Mail Security What you can do with Mail Security Where to learn more about Mail Security Installing Symantec Mail Security for Microsoft Exchange Before installing software component locations About securing permissions and access System requirements Server system requirements Port requirements Installation options Installing Mail Security on a local server Installing the Mail Security console About Installing Mail Security on Remote Servers Silently Installing Mail Security Using the Automated Installer Post-Installation Tasks Implementing SSL Communication Accessing the Mail Security Console About Using Mail Security with Other Antivirus Products Configuring Mail Security Transport Agents Setting Up here check processes Uninstalling Mail Security… 55
8 8 Contents Chapter 3 Activating licenses About licensing About activating a Mail Security license About Mail Security license serial number Obtaining a license file Installing license files About renewing a Mail Security license Chapter 4 Managing your Exchange servers About managing your Exchange servers Deploying settings and changes with a server or group How to manage servers and server groups Log in to servers Edit or view server or server group settings View server status Create a user-defined server group Add servers with a group Move a server to another user-defined server group Synchronize group settings with a server Restore default server or group settings Remove a server from group management Remove server group Export and import settings Edit professional server port and communication details Chapter 5 Quarantine messages and attachments About quarantine Transfer items from quarantine to quarantine server E local penalty limit settings ntenes View the contents of the local quarantine Determine what action to take when the quarantine threshold is reached About releasing messages from the local quarantine Release messages from the local quarantine by deleting messages from the local quarantine to a file Deleting items from the local quarantine Chapter 6 Protecting your server from risks About Mail Security policies About protecting your server from risks How Mail Security detects r -risks… 89
Advanced Office 365 Routing: Locking Down Exchange On Premises When Mx Points To Office 365
9 Contents 9 Configuring Threat Detection Configuring Security Risk Detection Configuring File Scan Limits Configuring Rules for Dealing with Unscanned and Encrypted Files Chapter 7 Spam Identification About Spam Detection How Mail Security Detects and Handles Spam Configuring Whitelists How to Detect Spam with Symantec Premium AntiSpam About Symantec Registration Premium AntiSpam AntiSpam using ISA Server Configuring a proxy server to download spam definition updates Configuring Symantec Premium AntiSpam to detect spam Handling suspected spam messages Handling suspected spam messages that exceed the SCL limit Handling spam messages About using X headers on messages for archiving Chapter 8 Filtering content About content filtering About default content filtering rules About creating a content filtering rule Configuring content filtering rule conditions Specifying users and groups to which the rule applies Specify who to notify when a content filtering rule is violated Configuring rule actions What you can do with content filtering rules Enabling or disabling content filtering for automatic protection checks Prioritizing content filtering rules Deleting a content filtering rule Specifying incoming SMTP domains Updating Active Directory group cache Enforcing retention policies Blocking attachments with the file name Configuration of the detection of multimedia files Configuration
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