Symantec Mail Security For Microsoft Exchange 2013 – SMSMSE reports a policy violation for the rule that acts on attachment names. But the original message does not contain any attachments that meet the criteria. The message was received correctly by the recipient. This is not expected if SMSMSE has quarantined the message (or part of it).
Source: Symantec Mail Security for Microsoft Exchange Date: 10/26/2011 12:37:29 PM Event ID: 291 Task Category: Content Execution Rules Level: Warning Keyword: Classic User: N/A Computer: SYMANTEC-01 Description: The message “Your new order from RueLaLa.com – #99999999” contained in SMTP violated the following policy settings: Scan: Automatic protection rules: Quarantine enabled with attachment name The following actions were taken : Attachment “Your order from RueLaLa.com which is most recent. – # 99999999” has been quarantined for the following reasons: Violated filtering rules.
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In the SMSMSEadministration console, the Attachment Name quarantine field contains a value. The image below shows an example:
Symantec Mail Security For Microsoft Exchange (smsmse) Fails To Display The List Of Public Folders Or Mailboxes When The Exchange Webservice (ews) Url Is Returned Incorrectly From Exchange Autodiscover
If the rule is a content filtering rule, use the following steps to view it in SMSMSEconsole:
3. The rules are listed in the main window. If the rule is enabled and the Part of Message field is Attachment Name, this condition will be met.
If the rule is a filename rule, use the following steps to view it in the SMSMSE console:
3. The rules are listed in the main window. If the filename rule is enabled, then con
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For example, if the match list for a rule contains *. com and the subject line of the original message is This is your order from Amazon.com and this condition has been met.
When the log report is sent to the log mailbox, the report is sent with an attachment containing the original email message. The attachment name is set to the subject line of the original message. SMSMSE acts on the log reports and quarantines the attachments in the log report.
NOTE: This step is only required if the policy acting on the log message is a file filter rule.
E. Enter a descriptive name for the rule in the Name text box. For example: Blocking emails with attachment names.
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J. Click the Add Matching List… button and select the matching list you want. This is usually the same list of matches as the currently used file filtering rules.2 Symantec Mail Security for Microsoft Exchange Implementation Guide The software described in this book is provided under a license agreement and may be used only in accordance with the terms of the agreement. Documentation Version 7.0 Legal Information Copyright 2012 Symantec Corporation. All rights reserved. Federal Acquisition: Commercial Software – Government Users Subject to Standard License Terms. Symantec, the Symantec logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the US and other countries. Other names may be trademarks of their respective owners. The products described in this document are distributed under a license that restricts use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form or by any means without the prior written consent of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED “AS IS” AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, DISCLAIMER OF LIABILITY, DISCLAIMER OF LIABILITY, THE SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are considered “commercial computer software” and “commercial computer software documentation” as defined in the FAR Sections and DFARS Section Symantec Corporation 350 Ellis Street Mountain View CA USA
3 Contact Technical Support Symantec Technical Support maintains support centers around the world. The primary role of technical support is to answer specific questions about product features and functionality, installation, and configuration. The technical support group also writes content for our online knowledge base. The technical support group works with other functional areas within Symantec to answer your questions in a timely manner. For example, the technical support group works with Product Engineering and Symantec Security Response to provide alerting and virus definition update services. Symantec’s support offerings include the following: Several support options that give you the flexibility to choose the right amount of services for an organization of any size. insurance that provides automatic software upgrade protection Global support available 24 hours a day, 7 days a week worldwide. Support is provided in multiple languages for customers enrolled in the Advanced Features Platinum support program, including technical account management. For information about the Symantec support program, you can visit the website at the following URL: Select your country or language. in Global Support. Available special features may vary depending on the level of support purchased and the specific product you are using. Customers with current support agreements can access technical support information at the following URL: Select your region or language under Global Support. Before contacting technical support, make sure you meet the system requirements specified in the product documentation. You must also be on the problem computer if necessary to recreate the problem.
4 When contacting technical support, please have the following information available: Product release level Hardware information Available memory, disk space, and NIC information Operating system version and patch level Network topology Router, gateway, and IP address information Description of the problem: Error message and log files Troubleshooting problems that occurred before you contacted Symantec New software configuration changes and network changes Licensing and registration Customer service If a Symantec product requires registration or a license key, visit our web page for technical support at the following URL: Select a region or your language in Global Support, then select the License and Registration page. Customer service information is available at the following URL: Select your country or language under Global Support. Customer service is available to help with the following types of issues: Product licensing or serialization questions Product registration updates such as address or name changes General product information (features, language availability, local dealer) Latest information on updates and product upgrades Information about upgrades insurance and support contracts Information about the Symantec Value Licensing Program
5 Advice on Symantec technical support options Non-technical pre-sale questions Issues related to CD-ROMs or manuals Support agreement resources Additional enterprise services If you would like to contact Symantec about an existing support agreement, please contact support agreement administration team for your region as below. : Asia Pacific & Japan : Europe, Middle East & Africa : North America & Latin America : Symantec offers end-to-end services that enable you to maximize your investment in Symantec products and develop global knowledge, experience and insight. , enabling you to proactively manage business risk. The company’s available services include the following: Symantec Early Warning Solutions Managed Security Services Consulting Services Educational Services. The service removes the burden of managing and monitoring security devices and events, ensuring rapid response to real-world threats. Symantec Consulting Services provides on-site technical expertise from Symantec and trusted partners. Symantec Consulting Services offers a variety of pre-packaged and customizable options that include assessment, design, implementation, monitoring and management capabilities, each focused on establishing and maintaining the integrity and availability of IT resources. Educational Services provides a variety of technical training, security training, security certification, and communication awareness programs.
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6 To access more information about corporate services, visit our website at the following URL: Select your country or language from the site index.
7 Technical Support Contents… 3 Chapter 1 Chapter 2 Introducing Symantec Mail Security for Microsoft Exchange About Symantec Mail Security for Microsoft Exchange Server What’s new in Mail Security Components of Mail Security How Mail Security works What you can do with Mail Security Where to get more information about Mail Security Installing Symantec Mail Security for Microsoft Exchange Before installing Software component locations About security and access permissions System requirements Server system requirements Console system requirements Port requirements Installation options Installing Mail Security on local server Installing Mail Security Console About Installing Mail Security on a Remote Server Installing Security Mail Silently Using the Automatic Installer Post-Installation Tasks Implementing SSL Communication Accessing the Mail Security Console About Using Mail Securi ty with other antivirus products Configuring the Mail Security transport agent Setting up numb pro ses scanning Uninstalling Mail Security… 55
8 8 Contents Chapter 3 License Activation About License About Mail Security License Activation About Mail Security License Serial Number Obtaining a License File Installing a License File About Mail Security License Renewal Chapter 4 Exchange Server Management About Exchange Server Management Do settings and changes. for
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