Symantec Mail Security For Exchange – 2 Symantec Mail Security for Microsoft Exchange Implementation Guide The software described in this book is provided under a license agreement and may be used only in accordance with the terms of the agreement. Documentation Version 7.0 Legal Notice Copyright 2012 Symantec Corporation. All rights reserved. Federal Procurement: Commercial Software – Government users are subject to Standard License Terms and Conditions. Symantec, the Symantec logo are trademarks or registered trademarks of Symantec Corporation or its subsidiaries in the United States and other countries. Other names may be trademarks of their respective owners. The product described in this document is distributed under licenses that restrict use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without the prior written permission of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED “AS IS” AND ALL CONDITIONS, REPRESENTATIONS, AND WARRANTIES EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMER. LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, OPERATION OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are considered “commercial computer software” and “commercial computer software documentation” as defined in the FAR sections and the DFARS section Symantec Corporation 350 Ellis Street Mountain View CA USA
3 Technical support Contacting technical support Symantec Technical Support maintains support centers around the world. The primary function of technical support is to answer specific questions about product features and functions, installation, and configuration. The technical support group also creates content for our online knowledge base. The technical support group works in collaboration with other functional areas of Symantec to answer your questions in a timely manner. For example, the technical support group works with Product Engineering and Symantec Security Response to provide alert services and virus definition updates. Symantec’s maintenance offerings include: A variety of support options that give you the flexibility to choose the right amount of service for any size of organization, telephone and web-based support that provides fast response and up-to-date information. Update security providing automatic software update protection Global support available 24/7 worldwide. Support is available in multiple languages for customers enrolled in the Platinum Support Program Advanced features, including technical account management. For information about Symantec maintenance programs, you can visit our website at the following URL: Select your country or language. under Global Support. The specific features available may vary depending on the level of maintenance purchased and the specific product you are using. Customers with a current maintenance agreement can access technical support information at the following URL: Select your region or language under Global Support. Before contacting technical support, make sure you have met the system requirements listed in the product documentation. Also, you must be on the computer where the problem occurred, in case you need to recreate the problem.
Symantec Mail Security For Exchange
4 When you contact technical support, you have the following information available: Product release level Hardware information Available memory, disk space, and NIC information Operating system Version and patch level Network topology Router, port, and IP address information Description of the problem: Error messages and log files Troubleshooting performed before contacting Symantec Recent software configuration changes and network changes Licensing and registration Help Desk Client If your Symantec product requires a registration key or license, access our technical support website at the following URL: Select your region or language under Global Support, then select the License page and register Customer support information is available at the following URL: Select your country or language under Global Support. Customer service is available to help with the following types of issues: Product licensing or serialization questions Product registration updates, such as address or name changes General product information (features, language availability, resellers premises) Latest information on product updates and enhancements Information on update security and maintenance contracts Information on the Symantec Value Licensing Program
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5 Tips for Symantec technical support options Non-technical pre-sales questions CD-ROM or manual issues Maintenance agreement resources Additional business services If you would like to contact Symantec about an existing maintenance agreement, please contact the agreement administration team maintenance for your region as follows: Asia-Pacific and Japan: Europe, the Middle East and Africa: North America and Latin America: Symantec offers a complete set of services that enable you to maximize your investment in Symantec products and develop knowledge , your global experience and expertise. , which enable you to proactively manage business risks. Available business services include the following: Symantec Early Warning Solutions Managed Security Services Consulting Services Educational Services These solutions provide early warning of cyber attacks, comprehensive threat analysis and countermeasures to prevent attacks before they happen . These services remove the burden of managing and monitoring security devices and events, ensuring a rapid response to real threats. Symantec Consulting Services provides on-site technical expertise from Symantec and its trusted partners. Symantec Consulting Services offers a variety of prepackaged, customizable options that include assessment, design, implementation, monitoring, and management capabilities, each focused on establishing and maintaining the integrity and availability of your IT resources. Educational Services offers a full range of technical training, safety education, safety certification and awareness communication programs.
6 To access more information about business services, visit our website at the following URL: Select your country or language from the site index.
7 Contents Technical support… 3 Chapter 1 Chapter 2 Introducing Symantec Mail Security for Microsoft Exchange About Symantec Mail Security for Microsoft Exchange Server What’s new in Mail Security Components of Mail Security How Mail Security works What you can do with Mail Security Where to learn more about mail security Installing Symantec Mail Security for Microsoft Exchange Before you install Software component locations About security and access permissions System requirements Server system requirements Server system requirements Keyboard Port requirements Options installation Installing Mail Security on a local server Installing the Mail Security console About installing Mail Security on remote servers Installing Mail Security silently using an automated installation tool Post-installation tasks Implementing SSL communications Accessing the Mail Security console About using Mail Security with other products an antivirus Configuring Mail Security transport agents Configuring the number of scan processes Uninstalling Mail Security… 55
8 8 Index Chapter 3 Activating licenses About licensing About the mail security license Activating the mail security license Serial number Obtaining a license file Installing license files About renewing your mail security license Chapter 4 Managing mail servers Exchange About managing Exchange servers Make settings and changes to a server or group How to manage servers and server groups Access servers Modify or view a server or server group Exchange settings View the status of a server Create a server group user-defined Add servers to a group Move a server to another user-defined server group Synchronize group settings with a server Restore default settings on a server or group Remove a server from group management Remove a server group Export and import configuration Modify properties port and server communication Chapter 5 Quarantined messages and attachments About quarantine Forwarding quarantined items to the quarantine server Setting local quarantine thresholds Viewing local quarantine content Defining an action to take when an old message it has been re-quarantined. from the local quarantine Releasing messages from the local quarantine Releasing messages from the local quarantine to a file Deleting items from the local quarantine quarantine Chapter 6 Protecting your server from threats About mail security policies About protecting your server from threats How to detect them Mail Security risks… 89
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9 Contents 9 Configuring Threat Detection Configuring Security Risk Detection Configuring File Scanning Limits Configuring Rules for Addressing Encrypted and Unscannable Files Chapter 7 Identifying Spam About Spam Detection How to detect and processes spam security Configuring advance spam lists Antipammi Antipammi Antipammi Antipammi using an ISA server Configuring proxy server to download spam definition updates Configuring Symantec Premium AntiSpam to detect spam process Suspicious messages of spam process Suspicious spam messages that exceed an SCL threshold process Junk messages About applying X-Headers to Messages in Archive 8 Content filtering About Filtering Rules default content About creating a content filtering ruleSetting the conditions of a content filtering rule Defining the users and groups to which the rule applies Defining who should be notified if a content filtering rule is violated Configuring rule actions What you can do with content filtering rules of content Enable or disable content filtering for automatic protection scanning Priority of content filtering rules Delete a content filtering rule Specify incoming SMTP domains Refresh Active Directory pool cache Enforcing attachment policies Blocking attachments by filename Configuration of media file detection configuration
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