Connecting A Domain To Squarespace – If you’ve tried to recover your Squarespace account and still can’t access it, we’re here to help. Please include as much information as possible, but if you’re unsure about specific details, please provide your best guess.
• Have you tried recovering your account via the login page? We ask you to try it first if you haven’t already.
Connecting A Domain To Squarespace
• Bank statement showing bank header, bank account holder name and most recent Squarespace fees. You are free to hide other personal information in the document. (Not required for two-factor authentication issues.)
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• If you have included multiple websites above, please attach a statement showing the most recent costs associated with each site.
Enter your request details here. If you don’t live in a country or state where we collect tax, and you believe we shouldn’t collect tax from you, please explain.
If you have feedback on how we collect sales tax, please submit it here. Your feedback helps make Squarespace better, and we review every request we receive. Please note that we cannot respond individually, but we will get back to you if we need more details.
Upload a screenshot of the issue you’re having, or the site content you’d like to change, so we can help you more quickly. Learn how to take screenshots here: http://sqsp.link/w5Jigj
Squarespace Basics: Connecting A Domain & Launching Your Site
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Squarespace’s response to notices of alleged copyright infringement may include removing or limiting access to the allegedly infringing material. Please note that the information provided in a copyright infringement notification may be sent to the user who posted the allegedly infringing content or the site owner.
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Squarespace Scheduling and Sharpness Scheduling integrate the Help Center. If you’re from the Sharpness Help Center, you’ll find the help you need here. All of the guidelines on Squarespace Scheduling also apply to Sharpness; some distinctive features are clearly marked.
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Please use this form to submit a request regarding a deceased Squarespace customer’s site. Our deepest condolences go out to you and your family at this time, and we appreciate your patience as we work on your request.
Due to privacy issues and limitations, unfortunately we are unable to provide you with administrative control over the site. However, if an immediate family member or legal representative completes the form below, we may grant Billing permission to keep the site active or cancel any active subscriptions.
Note that billing permissions don’t include the ability to edit site content. You can read more here.
Squarespace 5, our legacy platform, does not allow permission to edit. However, we may cancel or remove the site.
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• Picture of a government issued ID, such as a driver’s license, passport, military ID or permanent resident card. This is for proof of your relationship with the deceased.
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If you bought a domain from a third-party provider (like GoDaddy, Google, or 1&1) and want to keep it registered with them, you can connect it to your website by following a process called domain mapping. After completing these steps, your domain will still be registered with the host you purchased the domain from, but connected to your Squarespace site. Before you get started, review our terms for connecting to a third-party domain.
Tip: If your domain is eligible, we recommend transferring it instead of connecting to it. Learn more about the difference between transferring and connecting or starting a transfer. Watch videos
Note: If you see a message that says “This domain is already connected to another Squarespace site,” check your other Squarespace sites to see where the domain is connected. Then remove from that site.
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Once you click connect, the DNS Settings panel will appear. This panel displays the data that you must enter in your provider account to connect your domain to your Squarespace site. Keep this panel open for your reference.
Your domain records may be green or red depending on the DNS information our system receives from your domain provider.
In a new browser tab or window, sign in to your domain account and find a place to manage your domain’s DNS settings. Depending on your provider, the settings for managing your domain’s DNS records may be called DNS, Advanced DNS Records, Manage Domains, or something similar.
After finding the settings, you can see that you have a DNS record. Some providers may ask you to change or remove it so that your domain properly links to your Squarespace site.
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Note: Do not delete MX records during this process. The MX record is linked to your email address. Removing them may interfere with your email service. Step 4 – Add the first CNAME Record
In the first line of your Squarespace DNS Settings, copy the unique code found under the Host column. The unique code is a random string of numbers and letters that should point to verification.squarespace.com.
If you can’t add this CNAME due to provider settings, you can add a TXT record.
Note: If you do not add this CNAME, or if you enter it incorrectly, the domain will be unlinked from your site after 15 days. If this happens, you can restart to reconnect the domain. Step 5 – Add a second CNAME Record
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In the second line of your Squarespace DNS Settings, www appears directly below the Host column. This data should point to ext-cust.squarespace.com.
Depending on your provider, you may have already set up a CNAME with the www Alias. If so, change this existing CNAME so that Points To is ext-cust.squarespace.com. (For most providers, add the “.”)
Note: If you have trouble adding this record or if your domain provider is not a CNAME record, add an A record with the following details instead: Aliasor Host Name: www Points To or Details: 198.185.159.144 Then, in Steps 6 , add only the remaining three A records. Step 6 – Add A records
In the last four rows of Squarespace DNS Settings, you will see four IP addresses in the Required Data column. Each shows an @ in the Host column.
Connecting Your Domain To A Host Using Connect
Depending on your provider, you may already have some A records. If so, edit the existing A records with Host Name @ so that Points To match the values below.
Locate the area in the DNS settings where you edited the A record. If possible, create four corresponding A records as shown below. If you can only add one A record, use the first line record.
If your provider doesn’t accept @ as Hostname, we recommend leaving HostName blank or entering your domain name without the “www” in front.
It can take 24 to 72 hours for the connection to work properly. While you’re waiting, you can check the connection progress, and domain settings in the domain overview panel.
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To find the Domain overview panel, open the Domains panel and click on your domain. Or, if there is a ☰ in the top-left corner, open the menu and click Domains.
If we detect that your records weren’t set up properly, your domain will appear in the Domains panel with a DNS Error message. To work around this issue, use the DNS checker tool in the DNS Settings panel to determine the correct CNAME and A records to fix with your domain provider. If you’ve tried to recover your Squarespace account and still can’t access it, we’re here to help. Please include as much information as possible, but if you’re unsure about specific details, please provide your best guess.
• Have you tried recovering your account via the login page? We ask you to try it first if you haven’t already.
• Bank statement showing bank header, bank account holder name and most recent Squarespace fees. You are free to hide other personal information in the document. (Not required for two-factor authentication issues.)
The 4 Best Ways To Contact Squarespace Customer Service
• If you have included multiple websites above, please attach a statement showing the most recent costs associated with each site.
Enter your request details here. If you don’t live in a country or state where we collect tax, and you believe we shouldn’t collect tax from you, please explain.
If you have feedback on how we collect sales tax, please submit it here. Your feedback helps make Squarespace better, and we review every request we receive. Please note that
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